Refund policy

Our 30-day return policy states that you have 30 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at amministrazione@capeconcept.it. Returns should be shipped to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.

If you have any questions about returns, please contact us at any time at amministrazione@capeconcept.it.

 

Damage and problems
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you have received the wrong item. This will allow us to assess the problem and ensure it is resolved.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). In addition, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.