Refund policy

Our 15-day returns policy gives you 15 days from the date your order is delivered to request a return.
Returns are free of charge, and you have 15 days after your order arrives to decide whether to keep your piece or send it back. Return requests received after the 15th day may be declined at the company's discretion.

To be eligible for return, the item must be in the same condition in which you received it: unworn and unused, with all tags attached, and in its original packaging. Proof of purchase or a receipt is also required.

To start a return, please contact us at ufficio@capeconcept.it. Returns must be sent to the following address: Via Generale Chinotto 18, 37138 Verona VR, Italy. 

Once your return request has been approved, we will send you a prepaid return label along with instructions on how and where to ship your parcel. Items sent back without a prior return request will not be accepted.

If you have any questions about returns, please contact us at any time at ufficio@capeconcept.it.

Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a defective or damaged item, or the wrong piece, contact us immediately so we can assess the issue and put it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including made-to-measure garments (such as special orders or personalized pieces) and personal care products (such as beauty products). If you have any questions about a specific item, please do not hesitate to contact us. 

 

Exchanges
If you would like to exchange your item, you can request it by writing to our contact address or by specifying it in your return note.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return it within 14 days for any reason and without having to provide a justification. As above, the item must be in the same condition in which you received it: unworn and unused, with all tags attached, and in its original packaging. Proof of purchase or a receipt is also required.

If we receive no reply from the customer within 20 days of a return request being opened, the company reserves the right to close the return procedure.

Refunds
As soon as we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may need some additional time to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at ufficio@capeconcept.it.