ORDERS
What is the return policy?

Of course, to make a return, contact us at +39 3758180550.

The cost of return shipping will be charged to the customer.
Do I need to create an account to place an order?

You don't need an account to place an order. You can check out as a guest, but creating an account will allow you to easily access your order, speed up returns, and checkout faster next time.
When will I receive my order?

Please remember that we work according to the made-to-order philosophy, which means we produce your item only after you place an order. This helps reduce waste and overproduction, but it also means you may have to wait a few days for your order to be shipped and received.

Once shipped, you'll receive an email with further information. Delivery times vary based on your location.

We and the planet thank you for your patience!
What is the shipping cost?

Shipping is calculated based on your location and the items in your order.

ITALY

  • €15 for orders under €300
  • Free shipping on orders of €300 or more

EUROPE

  • €25 for orders under €300
  • Free shipping on orders over €300

At the moment it is not possible to place orders from non-EU countries, Finland and Norway.
How can I find out which size is best for me?

General information about the sizes of our products can be found on our Size Charts page.

PRODUCT
Where can I buy your products?

Càpe Concept products are available directly on our website or at specialized retailers in Italy, France, Germany, Switzerland, and Japan.

The products from the Isoletta sull'Adige collection are available exclusively on our website.
Do I need to create an account to place an order?

You don't need an account to place an order. You can check out as a guest, but creating an account will allow you to easily access your order, speed up returns, and checkout faster next time.
Where are your products made?

All our garments are made in Italy and sewn in our in-house workshop in Verona.

During peak production periods, we carefully select our local partners, collaborating only with businesses that share our values ​​of quality and local expertise.

CONFIDENTIALITY
Is my personal information kept private?

We respect your privacy. Càpe Concept will never sell, trade, rent, or lend your personal data to other organizations. "Personal data" means information relating to an identifiable individual, as described in the applicable privacy policy.

We take steps to ensure compliance with the privacy principles and requirements relating to personal data set forth in Italian law. The purpose of our Privacy Policy is to inform our guests about how we collect, use, and disclose the personal data in our possession or under our control.

For more information, visit our Privacy Policy page.
What are cookies? Should I worry about them?

A cookie is a text file stored on a user's computer by their web browser and used for authentication, storing site preferences, and remembering the contents of their shopping cart. We use "cookies" (a small text file that a website can use to identify your computer) or similar technologies that provide additional functionality to our website and help us analyze site usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize the domain name and email address of a registered user, or recognize you as a returning visitor to our site.

Cookies also record session information, such as items added to your cart. You can set your web browser to disable cookies, but some features of our website may not function properly if you do so.

For more information, please see the link to our Privacy Policy on our website.